The making or breaking of your business entirely relies on eCommerce fulfillment methods. Customers want their order to be delivered as quickly as possible with frequent order details and clear status of the order. If any organization fulfills these demands, it can get excellent customer retention. Failing to ship the order and fulfill the requirement promptly might cause customer loss to the other competitors who can provide better service. Delighting them gives you a loyal customer base and additional word-of-mouth recommendations.
Logistics service forms an integral part of the journey of a buyer. Hence, establishing a strong logistics and warehousing unit is essential to provide easy shipment of products and increase customer retention. At the beginning of the business, logistics is an easy task as you just have to order 10-20 orders per day. The management of logistics could become complicated when the business starts growing and now you have to manage 100-200 orders per day. There are products, warehousing, delivery, transportation, licenses, costumes, etc., to consider. All these processes are time-consuming as you might have to discuss things beyond your expertise. Turning to the tech solution or thor part logistics is the perfect solution in such a scenario.
Although choosing the best e-commerce logistic services is one of the most challenging tasks and not everyone’s cup of tea. So, here in this blog, we will discuss the factors you must keep in mind while choosing the best ecommerce logistics service.
What is the Importance of Choosing an E-commerce Logistics Solution?
The e-commerce platform empowers online businesses to manage websites, sales, operations, and marketing seamlessly. A flexible, fast cloud base solution provides customers with a memorable experience, streamlines your operational efficiency, and creates growth opportunities. The best thing is that it cannot be prohibitive to your cost of entry. The best e-commerce can help you to create the perfect storefront on a relatively modest budget. While choosing the logistics service for your business, keep these four factors in mind.
- Running Cost: Apart from the cost of building your eCommerce from the initial point, keep the maintenance costs in mind.
- Growth: You need the capability to expand your services and to offer them quickly.
- Customer engagement: The built-in tools can provide you with customer engagement
- Service: Always prioritize customer service to support customer loyalty, retention, and conversion
Factors to Keep in Mind While Choosing an E-commerce Logistics Solution
Area of Expertise
Before you choose an e-commerce logistics service for your business, research the expertise. The different logistics providers have special expertise in certain logistics activities, whether warehousing, distribution, or transportation. For example, Some companies are experts in the return of parcels while some are experts in logistics and warehousing. Some are experts in transportation management while some integrate all of the facilities into one platform.
So, once you understand the objective of your business, you can easily identify the weakness and strengths of the service provider. You could shortlist the tech solutions and 3PLs that might meet your long-term and short-term needs.
Customer Service
When a customer buys any products or services from an online module, he is not aware of the fact that there is a difference between the company delivering and the company they are buying for; for the customer, all is the same experience. Your brand reputation and representation are dependent upon the logistics service. So, choosing a service provider who offers good customer service by responding to queries, managing claims, and tracking deliveries can reduce the workload. You can reallocate your manpower to the other core activities of the organization, such as website development or marketing. Good customer service can increase customer satisfaction and thus increase brand recognition and drive more sales.
Technology & Integration
Technology and integration are among the most crucial factors, and every customer needs the right information from their logistic provider or e-commerce owners at the right moment. So, choosing a partner with the latest software management technology is very important as it enables them to have real-time data.
Scalability
During the initial days of your business, it is better to organize your logistics by yourself as the number of orders may be significantly low. However, as soon as your business gains momentum and the number of orders increases, it is advised to work with the e-commerce logistics provider. As it is one of the essential parts of your business, it is advised to find an e-commerce logistics service provider who can scale your business in the long run. Choose the service provider who can fulfill the demand by compromising the service’s efficiency, quality, revenue, and performance. Flexibility and scalability are the key factors to determine your success.
Cost
The e-commerce market is highly competitive, and numerous organizations are present in the market that provide different offers with different pricing. While choosing the logistic provider, select the one with a transparent pricing policy and no hidden charges. Do not run behind the low-cost services, as choosing the low price might not be a perfect solution for your business. You might choose the service provider that offers the best optimum between cost, purpose, and service.
Wrapping Up
Investing in a service provider that fulfills your needs, enhances your brand image, satisfies your customer, and assists you in growing your business is probably the best investment. A good logistics service can help you reach new heights in your business.
AAJ Supply Chain Management is one of the prominent companies that assist businesses in optimizing their supply chain and growing their businesses. They have banged the top position in India’s list of best e-commerce fulfillment services. With 100+ clients, we are catering its services across the nation. We provide services like ecommerce fulfillment, warehousing, operations management, transportation, return management, and many more. We have provided their clients with the most satisfactory services for the past 10 years.
AAJ Supply Chain Management
