The third-party logistics (3PL) market is experiencing a significant growth surge. Companies aiming to outsource logistic warehouses in specialized fields where they lack experience and the relentless growth of e-commerce. How can emerging technologies like blockchain, robotics, DevOps, and predictive analytics help businesses become data-driven and keep up with rising customer expectations?
According to supply chain and operations company Armstrong & Associates, the worldwide third-party logistics business will generate more than $1.1 trillion in revenues in 2022, up from $800 billion in 2016. The Asia Pacific is the largest 3PL market globally, making about 38% of all 3PL revenues worldwide.
The 2018 Annual 3PL report shows two significant trends in this industry: the importance of emerging technologies like blockchain and automation and the growing closeness of relationships between shippers and 3PL providers.
When they order online, consumers now anticipate getting ever-shorter delivery windows. Today, many retailers provide same-day, next-day, and even hourly deliveries through goods transportation. Distribution networks are changing due to an increase in package volume and supply chain and operations. Shippers must increase their ability to fulfill orders with reliable “last mile” delivery services and better utilize data to plan routes and streamline processes.
Your Checklist for Improving Third-Party Logistics (3PL) Management
Measuring Only What Matters
There are numerous factors to be measured and reported. The concentration on achieving the objective should be one of the most focused KPIs. The focus and vision of the 3PL partner must always be on improving the company’s profile rather than simply making reports. The goals must be broken down into the KPI in a granular form. Develop and understand the method of working with warehouse service providers to achieve a specific benchmark. You always have to take customer satisfaction as your primary goal. Monitoring KPIs as per real-time issues and changing needs is also advised.
Using Efficient Software
Your shipping logistic company partner’s software must be aware of the technical needs of society. A provider should use top-notch software to handle operations, inventories, and deliveries. Real-time analysis and unified logistics preparedness will benefit from a complete software solution with all necessary adjustments. The software is one of the most critical components of 3PL management since it monitors and tracks all operations and related difficulties.
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Sharing Data without Hesitation
The unwillingness to give relevant data is one of the main mistakes while outsourcing to 3PL. As a result, the partnership does not function at its best because chemistry and culture are essential. Operations won’t be optimal and smooth until good chemistry between a company and its 3PL partner exists. You must provide your 3PL partner with all the information they require and have faith in their ability to use it to give you the best service possible.
Outlining the Cadence for Regular Communication
Success in 3PL management depends on effective communication. The company and warehouse service provider can be transparent by establishing proper communication. A contract that outlines the expected services to be provided, the objectives to be met, the intended milestones, the escalation process, and the point of contact information can also be used as a means of communication. It is recommended to set personnel aside to handle all provider communications. Furthermore, a clear definition of the contract’s escalation procedure aids in removing any uncertainty in the event of a missed, delayed, or damaged delivery.
It is essential to get in touch with your 3PL partner weekly or daily, depending on the level of urgency. It is crucial to schedule conferences, calls, or meetings and regular follow-ups on the timeline for the successful 3PL partnership. Proper communication is the best way to ensure progress and alignment toward the business objectives.
In the world of digital media, it isn’t easy to find the best eCommerce fulfillment service. A detailed insider study should be conducted for a corporation to benefit the most from outsourcing logistics. The management’s outsourcing approach might also affect the throughputs and gains. The advice above can assist you and your 3PL partner to have a better overall relationship to achieve higher growth rates and profits jointly.
To satisfy client demand, efficient and precise 3PL processes that support 24/7 services are now necessary. This is driving the adoption of new communication and collaboration technology.
IoT and cloud-based logistics management systems may exchange information to transform data into useful, added-value information, improve visibility, and boost productivity. Strategic decision-making and advanced planning can benefit from proactive information to reduce interruptions. The ability to plan and execute shipments is improved with more communication and collaboration amongst all supply chain partners, resulting in better decision-making.
The most shrewd 3PLs will be those who can use technological advancements to offer “value-added services,” including returns processing and inventory management, to set themselves apart in a very competitive field.
AAJ Supply Chain Management has been named the warehouse service company for large, specialty, and high-value products for many years. They provide top-notch ecommerce logistics service which will add value to your supply chain management and special care for delicate products. If you are excited to expand your business, it is the most suitable time to get in touch with AAJ Supply Chain Management.Â
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