Building strong and long-lasting relationships have always been the most essential elements that organizations focus at for attaining growth and expansion. But the question is, how relationships within businesses are nurtured to help organizations gain the advantage it has always desired for. 3PLs are responsible for serving customers at multiple levels in a supply chain ecosystem. At the first level, there are customers who agree to pay for services that 3PLs provide. Whereas on the Secondary level, there are customers who agreed to pay clients for goods that 3PLs subsequently fulfill. So how could a 3PL serve their customers’ customer better, here are least 4 opportunities
- 24/7 Visibility into Product Availability
3PL working closely with customers ensures product information is provided to first-level customers in order to help them gain insight for increased customer satisfaction
- Faultless Package Tracking
3PLs offer seamless integrations between their WMS and delivery partners’ tracking systems that are helpful to know the real-time delivery status, all the times. The capability of providing information to this extent helps increase peace of mind and trust for the customers.
- Hassle-Free Return Management
Product return is as important as the original product fulfillment itself. Every additional customer connects, must be seen as an opportunity of making them feel valued.
- Superior Customer Support
With the augment of digital disruption, social media is also on the rise. Social media gave an opportunity to the customer where they could showcase their dissatisfaction publicly. However, the good news is that with the proper response, a customer complaint call can always help you strengthen brand loyalty. To do so, your customer service team should see every complaint call as an opportunity, ensuring that the customer feels that their issues are “heard” and do absolutely everything they can to resolve any issue in a positive way.
AAJ Supply Chain Management
