How do you react when you receive an order much later than the expected date? Most of us feel disappointed. What do you do about it? Many file a complaint on the site or app, while many change their options. This is where the game changes for any eCommerce company. With people getting options of same day delivery or fastest delivery, it is very important for your eCommerce platform to provide such benefits to keep your customers happy. These days, maximum customer satisfaction depends on efficient and transparent last mile delivery.
Role of last mile delivery in third-party logistics (3PL)
Logistics has always been a very important part of our everyday lives. What we eat, we wear, where we stay, everything is directly related to logistics. The COVID-19 pandemic made us more dependent on logistics, given that everyone shifted to online purchase of everything: Food, groceries, clothes.
With more demand, comes more supply, followed by a more competitive market. Everyone places an online order for all their needs, and expects the quickest delivery. With more people going online for all their needs, timely delivery has become very important.
The point where a product reaches its final destination is called last mile delivery. It refers to the last step of supply chain operations. This part is very vital for the entire supply chain process. If you fail to provide efficient last mile delivery, you may loose your customers and fail to attract potential clients as well.
How will it be better for your business?
In today’s fast-paced scenario, everyone is looking for the fastest delivery options. With the growing number of eCommerce companies, it is very important to keep up with the pace. Efficient Last Mile Delivery gives you a competitive edge in the market. It improves customer satisfaction and helps you gain credibility in the market.
Before partnering with a 3pl warehouse service provider, you must keep in mind the importance of last mile delivery. The essence of logistics lies in the flawlessness of the supply chain. From
warehousing to last mile delivery, every segment is important. However, with the ongoing competition in the market, last mile delivery is now important more than ever.
Save time and resources: With route optimization and streamlined delivery process, you can save a lot of time, cost and other resources that you can put in your business growth. A well-framed last mile delivery process will eliminate any risk of errors and will enhance your business.
Provide flexible deliveries: Customer is god and what is better than making god happy? Through efficient last mile delivery solutions, you can provide flexible delivery to your customers. In case of an emergency, your customer can change the scheduled slot from your website if they need the items at a given time. This flexibility enhances customer loyalty.
Problem solving for customers: Not everyone you know is tech-savvy and there are many people out there who are yet to understand the while online banking system. Especially elders. With last mile delivery, you can provide them other payment options such as cash on delivery so they wont have to go through any hassle if they order something online.
AAJ Supply Chain Management
